Appointment Cancellation & Late Arrival Policy

At our clinic, we strive to deliver timely, high-quality care to all patients. To ensure fairness and appointment availability, we kindly ask that you review our policy below:

Patients must provide at least 48 hours’ notice to cancel or reschedule an appointment.

Notification can be made via:

This allows us to offer the appointment slot to another patient.

Cancellations and Rescheduling

Cancellations made with sufficient notice are eligible for a partial refund. Please note:

  • We are unable to issue full refunds due to non-refundable card processing fees.

  • These fees typically range between:

    • 1.5% – 2.5% of the total amount, plus

    • £0.20 – £0.50 per transaction

  • The final refunded amount will depend on the card used at the time of payment

Refund Policy

Late Cancellations & Non-Attendance

  • Cancellations made less than 48 hours before the appointment, or

  • Failure to attend (no-show)

Will result in the full fee being charged and no refund issued

  • Patients arriving more than 10 minutes late may:

    • Have their appointment shortened, or

    • Be asked to reschedule (rescheduled appointment cannot be cancelled)

    In some cases, this may be treated as a missed appointment, and charges may apply.

Late Arrivals

By booking an appointment, you acknowledge and agree to the terms of this policy

Agreement